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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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55. Wealth/Insurtech crossover
On the latest instalment of Insurtech Insider, hosts Sarah Kocianski and Nigel Walsh are joined by a panel of insightful guests to talk through the intersection of wealth management and the insurance industry. All this and much much more on today's Insurtech Insider!
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381. News: Zopa funding drama
Simon Taylor and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Natwest and RBS problems on Black Friday, Goldman puts the brakes on Marcus’ UK expansion and Roger Federer breaks the Swiss mint.
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380. After Dark: A Fintech Christmas Carol
In this very special edition of Fintech Insider, David Brear, Simon Taylor, Sarah Kocianski and Jason Bates are joined by some great guests at the Revolut HQ for the latest instalment of After Dark. In the spirit of Christmas, join us as we journey through the past, present and future landscape of financial services!
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125. Jamie Bartlett: Still searching for the Missing Cryptoqueen
We. Are. Here. Today we bring you an interview with Jamie Bartlett, co-writer and co-host of The Missing Cryptoqueen podcast.
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379. News: Is Goldman Sachs going mass market?
Simon Taylor and David Brear are joined by a trio of terrific guests to talk about some of the most interesting stories of the last 7 days, including: Plaid's European expansion, Westpac chief quits amid money laundering scandal and RBS' Bo moo-ves into the market. All this and much more on today's Fintech Insider News!
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378. Interviews: Robinhood Snacks - Investment content simplified
Sam Maule is hosting in New York and this week he's joined by Jack Kramer and Nick Martell from Robinhood Snacks!
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124. Venture Bingo & Cryptomaximalists
We. Are. Here. Today we bring you: JP Morgan to finance blockchain-based inventory system, the UK confirms the legal status of cryptoassets, and 25,000 Chinese blockchain firms are accused of issuing their own tokens. All this and much more on today's Blockchain Insider!
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54. Automation in insurance: Computer says no!
On this week's episode, Sarah Kocianski is joined by some great guests to talk all things AI and automation! What are the benefits of automation? Can you truly automate an entire claims process? All this and much much more on today's Insurtech Insider!
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377. News: Fintechs for sale!
Sam Maule and Will White host this week's news show from NYC and are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Chime rings in the new year in style, Silicon Valley’s reality check with California’s new consumer privacy laws, and Barclays harnesses puppy power to ease students’ money stress.
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377. Fintechs for sale!
Sam Maule and Will White host this week's news show from NYC and are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Chime rings in the new year in style, Silicon Valley’s reality check with California’s new consumer privacy laws, and Barclays harnesses puppy power to ease students’ money stress.
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123. Bitcoin or britcoin?
We. Are. Here. Today we bring you: Andreessen Horowitz leads $25M funding round, the argument for why the UK should have its own cryptocurrency, and Brave browser introduces crypto-coin rewards for your fave websites. All this and much more on today's Blockchain Insider!
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375. News: Everything is fintech!
Sarah Kocianski and Simon Taylor are joined by some great guests to talk about the most interesting fintech stories of the last 7 days. This week our stories include: Google's offering of checking accounts, Facebook launches Facebook pay, and HSBC and RBS' new digital banking platforms! All this and much more on today's Fintech Insider News!
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374. Insights: The importance of cashflows for SMEs - Live at Xerocon
This week we bring you an episode of the podcast recorded live at Xerocon London 2019! David Brear is joined by a fantastic panel of guests to discuss and debate the importance of cash flow for SMEs in this combined news and insights show!
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122. ETH 2.0, Bitcoin the asset & blockchain for banking
We. Are. Here. Today we bring you: Bakkt's biggest trading day to date, North Korean crypto money laundering, and Ray Dalio's take on broken financial systems. All this and much more on today's Blockchain Insider!
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373. News: Robinhood's 'free money' glitch
Leda Glyptis and Adam Davis are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Robinhood traders find “infinite leverage” glitch, Digital banks grow as fintech funding slows and Westpac announces banking-as-a-service platform! All this and much more on today's Fintech Insider News!
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
