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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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343. News: Trump’s gonna shut this down!
David Brear and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Robinhood’s 7x unicorn valuation following a new funding round, Alibaba eyes US domination, how do you tally up your gold and so much more!
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342. Insights: Atom Takeover ft. will.i.am.
In this weeks episode, David Brear and Leda Glyptis are joined by Atom Bank, and their Strategic Board Advisor, will.i.am, for a takeover show. They talk about all things Atom, AI, trust and data as commodities, as well as so much more!
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106. Libra: The downfall of western civilisation?
We. Are. Here. Today we bring you: David Marcus Makes Senate Plea, SWIFT go Supersonic in Singapore, and Who let the DAWGs out! All this and much more on today's Blockchain Insider.
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45. Insurtech/Fintech fusion
Sarah and Nigel are joined by some fantastic guests today to talk about Fintechs and Insurtechs teaming up!
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341. News: More money is always good news!
David and Sarah are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: British fintech booms with 2019 set to be a record year for investment, SoftBank bets big in South America, and Facebook to be fined $5bn! All this and much more on today's Fintech Insider News!
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340. Interviews: John Glen MP, Economic Secretary to the Treasury
In today's episode, we bring you an amazing interview with John Glen MP, Economic Secretary to the Treasury! David Brear meets him at Her Majesty's Treasury, to talk about his role, what excites him about London's booming fintech scene and so much more!
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105. Donald Trump hates Libra......and Bitcoin
We. Are. Here. Today we bring you: Keep Big Tech out of Finance, Binance burns bucketload of BNB, and Trump hates Bitcoin. And Libra! All this and much more on today's Blockchain Insider.
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339. News: Take that, cash. Card is great!
Simon and Laura are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Deutsche Bank braced for severe cull as head quits, Government-owned bank 'forging signatures' in repossession cases, and Fintech is the ‘new normal' with 55% of consumers regular users! All this and much more on today's Fintech Insider News!
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338. Interviews: Michael Jaconi, CEO of Button
In today's episode, we bring you an interview with Michael Jaconi, CEO of Button! Sam Maule meets him in a New York penthouse, to talk about all things Button!
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104. Banks, Tezos & Tokens
We. Are. Here. Today we bring you: Brazilian bank, Tezos and $1 Billion, IBM tries to make paper the past, and Swiss STO's. All this and much more on today's Blockchain Insider!
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44. Interviews: The future of contents insurance
This week on Insurtech Insider Sarah Kocianski brings you a series of interviews recorded at an event 11:FS held in partnership with the FCA and the HM Treasury. Interviews include: John Glen, MP and Economic Secretary to the HM Treasury, Francesca Hopwood Road, Head of RegTech & Advanced Analytics at the FCA and many more!
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337. After Dark: FINinTheSun
On our latest and greatest instalment of After Dark, Simon, Leda and Jason are joined by some great guests to talk about some of the most interesting stories of the past week. Including: Why can't big banks and fintech get along? Jaja pays £530M cash to acquire the Bank of Ireland's UK credit card business, Zuckerberg and Libra's world domination looms larger and much more!
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103. Tethery’licious Bitcoin
We. Are. Here. Today we bring you: Libra fallout continues, Polkadot, and tethery’licious volume! All this and more on today’s blockchain insider!
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335. News: You don’t have any unicorns!
David and Simon are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: BoE welcomes tech companies for the first time, Revolut eyes big bucks before IPO and Monzo’s second billion!
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334. Fintech Insider Interviews: Money20/20 Payments Special
In today's episode, we bring you a series of interviews with the people behind some of the most interesting companies in the payments, straight from Money20/20 in Amsterdam! Interviews include Harsh Sinha from Transferwise, Patrick Gauthier from Amazon Pay, Roland Palmer from Alipay and Mark Barnett from Mastercard!
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
