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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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307. News: Tinder for banking
David Brear and Jason Bates are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: WorldPay sells to FIS for $35bn, Alipay does a thing with Barclaycard and a German bank lets its customers decide the dress code.
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306. Interviews: Benoit Legrand, CIO of ING
CEO of ING, Benoit Legrand came on to the Fintech Insider podcast to talk with Simon Taylor about unsuccessful startup experiences, innovation from the outside in and much more.
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89. Checkmate
We. Are. Here. Today we bring you: CBOE halt Bitcoin futures, Binance to the moon? And Deloitte puts ASX at checkmate.
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36. Insights: Anthemis Takeover - investing in insurtech
Sarah and Nigel are being taken over by Anthemis this week! We're talking about what makes insurtechs attractive to the VC firm and why boring is beautiful.
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305. News: Graceful degradation
Sarah and Simon are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: RBS trials fingerprint credit cards, Visa told to hire PwC to help with outages and fintechs won big against incumbents at the British Bank Awards…and so did we!
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304. Interviews: David Duffy, CEO of CYBG
CEO of CYBG, David Duffy came on to the Fintech Insider podcast to talk with Simon Taylor about banking in the age of fintech and challenging the challenger narrative.
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88. Fire emoji
We. Are. Here. Today we bring you: BitGo exaggerate insurance coverage, tokenising equity and the owner of the Burj Khalifa plans an ICO.
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303. News: Magic beans
Sarah and Simon are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: The Revolut revelations rumble on, AI is a non-starter for 40% of startups and Grab gobbles $1.4 billion investment to build a super app.
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302. Insights: Women in financial services
It's International Women's Day and we have a show packed full of content and views from some great women working in financial services today.
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87. Forked off
We. Are. Here. Today we bring you: Thailand approves some cryptocurrencies, FaceCoin and Nivaura raise $20m
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301. News: Not cashless but less cash
David and Sarah are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: We take a look at the fallout of the RBS Remedies fund pool A results, Goldman Sachs takes a bite out of the credit card market by teaming up with Apple and Lithuania reveals its' Top Gear-inspired strategy to become a fintech hub
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300. Insights: This. Is. Fintech.
It's our 300th episode! That calls for something a little bit special so we have a roundtable of our hosts plus the person who's the reason Fintech Insider exists.
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86. Too legit to quit
We. Are. Here. Today we bring you: Brazilian Bank embrace crypto, a European exchange giant is jumping on the crypto bandwagon and XRP the STD...finally!
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299. News: Buzzwords for everyone
David and Simon are joined by Tom Blomfield and Romi Savova to talk about some of the most interesting stories of the last 7 days. Including: Britain's banks predicted to reveal the biggest profits since the financial crisis, the latest announcements from the RBS Remedies fund and Santander pays IBM $700M to help them transform.
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298. Insights: The future of cloud
Sam Maule spoke to an incredible list of guests in this bumper episode to explore the far-reaching effects of Cloud for business.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
