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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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39. Agriculture and Commodities Insurance
Sarah and Nigel are joined by some fantastic guests to talk about agricultural commodities insurance and the volatility that goes along with it.
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317. News: Nettles and dock leaves
David and Simon are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including Paris tries to come for London’s fintech crown, Robin hood applies for a banking charter as T-Mobile tries to get back into banking and Germans hold more gold than Fort Knox.
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316. Insights: Customer infantstructure
Ross and Adam are joined by some great guests to talk about financial literacy in children, and the brewing world of innovation in pocket money apps.
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94. Binance gets Dex’y
We. Are. Here. Today we bring you: Big French Bank does a thing, a very interesting thing, Binance gets Dex’y and Serena Williams invests in Coinbase.
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315. News: Tech for Tech’s Sake
Sarah and Simon are joined by Freddy Kelly, Ben Gleisner and Simon Vans-Colina to talk about some of the most interesting stories of the last 7 days. Including: US lenders prepare for a recession; Halifax gets slammed for looking a little too like Monzo and Starling in their rebrand and Facebook call time on UK P2P payments.
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314. Insights: Strong Customer Authentication
Sarah sits down with an amazing roundtable of guests to dig into Strong Customer Authentication (SCA) and what it means for the payments space and the financial ecosystem.
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93. No such thing as a private blockchain
We. Are. Here. Today we bring you: France creates a regulatory framework for tokens, the SEC might let Blockstack be and Banks abandon XRP…….oh nooooo
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38. News: a Slice of AI
Sarah's joined by a couple of great guests this week to talk about the most interesting stories happening in insurtech over the past couple of weeks.
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313. News: Copy/paste product
Jason and Adam are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Standard Chartered’s $1bn fine, London looks set to take the fintech unicorn crown from San Francisco nd your cat could be the next voice of the ‘miaowing’ debit card.
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312. Insights: Live! The future of money
We're in NYC for New York Fintech Week! Sam is joined by some great guests to talk about the future of money and the UK as a leader in the space.
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92. The richest man in the world
We. Are. Here. Today we bring you: Bank stablecoins are coming, Big banks back new international blockchain alliance and how a guy called Colin Platt became the richest person in the world…
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311. News: Make tax great again
David and Ross are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: Revolut keeps on spinning, Xero is making tax great again, and UK MPs are 'very likely' to launch probe into RBS remedies fund allocation.
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310. Insights: Finastra takeover
David and Simon are joined by Finastra for a takeover show. At their offices in London Paddington, we're with some of the top tier of Finastra's team to bring you insight into the mega-vendor. Including what that term means to them.
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91. The great wealth transfer
We. Are. Here. Today we bring you: Google gets into consumer hardware keys, Bithump hacked and will the real galaxy digital please stand up.
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37. Mental Health and insurance live from InsurTech Insights
Sarah's at the Insurtech Insights Conference to talk to some great guests and a panel about the impact of insurtech and how to bring objective data into subjective issues.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
