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Does your bank even care that you’re rich?
I’ve been thinking about HENRYs recently. Not the Henry who asked me to marry him - I was 8, he was 5 - although he does cross my mind occasionally. HENRYs, short for ‘High Earners Not Rich Yet’, was coined as a label by Shawn Tully in 2003.
The real differentiator in financial AI won't be intelligence. It will be trust.
If you listened to the headlines, you'd think the competitive race in financial services is about one thing: building the smartest AI. We think that's the wrong way to look at it.
Banks, it’s time to decide what kind of embedded banking player you are
Embedded banking without strategic intent is expensive theatre. Lots of APIs, lots of partnership announcements, lots of pilots, but not much revenue. And that’s the risk facing corporate banks right now.
Trust is the new infrastructure in agentic commerce
AI assistants already help people compare products, check availability and plan purchases. Agentic commerce extends that role to placing the order: a customer sets a budget and a few conditions, then gives the software permission to complete the purchase.
The payday playbook: Designing around the moment money lands
For most people, the month falls into two phases - before and after payday - when balances jump, debts feel manageable, and financial intentions come back within reach. But in most banking apps, payday is treated as a passive event.
The Agentic AI trap: More agents won’t transform financial services
Financial institutions are moving quickly into agentic AI. Coding agents, workflow agents, document agents, service agents and operational agents are already entering the enterprise. Many will create useful gains, some of them genuinely impressive. But that is not the real test.
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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
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42. US startup special
Sarah is joined by Sam Maule in this special episode in which we bring you three interviews with some of the most interesting players on the American insurtech scene! Today we will hear from Quentin Coolen from Waffle, Ryan Rugg from R3 Corda and Rashmi Melgiri from CoverWallet! We hope you enjoy these interviews as much as we enjoyed recording them!
Live from Money20/20: Why tokens might be the future of finance
We. Are. Here. LIVE from Money20/20! Today's episode is coming straight from the stage at Money20/20, from which we bring you a discussion of Centralised VS Decentralised, Utilities vs. Securities and Future of Programmable money!
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327. News: Boom Time
David and Simon are joined by some great guests to talk about some of the most interesting stories from the last 7 days. Including: Global Payments buy TSYS, NatWest apologises for patronising women, by patronising women, and are Revolut the most complained about fintech?
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326. Fintech Insider Live at FusionONE - a new era of finance
We are coming to you live from FusionONE! In this live episode, Simon and Sarah are joined by some great guests to talk about the new era of finance being shaped by open platforms, emerging technologies, and the rise of the talent in the developer community.
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99. Blockchain for mashed potatoes
We. Are. Here. Today we bring you: Facebook and crypto...the love story continues, Central Bank Digital Currencies and Is your Wine Legit? Ft. EY & a blockchain!
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41. Shutting down Gatwick
Sarah and Nigel are joined by some fantastic guests today to talk about drone insurance, a topic that we have been very excited about for a long time (it has just taken us a while to get this episode together) so here we are!
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325. News: Apple has my face
David and Sam are bringing you this episode directly from New York! Joined by some great guests they will talk you through some of the most interesting stories of the last 7 days. Including: Big bank investments into savings programmes and !
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324. Insights: BlackRock WealthTech19
Simon is at Blackrock's WealthTech19 summit at Code Node in London, where he is surrounded by a wealth(!) of knowledge and experience!
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98. Do the crime, do the time
We. Are. Here. Today we bring you: JPMorgan says Bitcoin’s price has pumped beyond its intrinsic value, The Most Expensive Lesson Of My Life and 10 thousand dollars worth of pizza!
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323. News: They're coming for Monzo!
Sarah and Adam are joined by some great guests to talk about some of the most interesting stories of the last 7 days, and today's panel is all female! (and Adam). Stories include: A remedy for small businesses, a devastating rumour that spread on WhatsApp and what do YOU call your money?
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322. Insights: Are mortgages broken?
David and Jeff are joined by some great guests to talk about mortgages. What works, what doesn’t and where things could get better. All this started with a tweet put out by Mr Jeff Tijssen himself.
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97. Democratization of Bagholding
We. Are. Here. Today we bring you: Microsoft makes Decentralised Identity a thing you can use and Facebook keeps warming up to Crypto. Oh yeah, and Bitcoin is mooning!
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40. What Google won't tell you
Sarah and Nigel are joined by some fantastic guests today to talk about Insurtech UK, an alliance of insurtech startups that today's guests are all a part of. This is also our big 4-0, our 40th episode!
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321. News: Everything takes money
David and Simon are joined by some great guests to talk about some of the most interesting stories of the last 7 days. Including: OakNorth branch out into mortgages, RBS getting into payments...10 years after leaving and Singapore might follow in HK’s virtual footsteps.
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320. Interviews: Anthony Thomson, Founder of 86 400
Founder of 86 400, Atom Bank and Metro Bank, Anthony Thomson came on to the Fintech Insider podcast to talk with Simon Taylor about the catalyst for creating challenger banks, the problems he's solving and the financial services gaps in Australia.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
