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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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32: Helene Stanway and the latest news
We are going to be talking about the recent merger between AXA and the XL group and new division’s digital initiatives with Helene Stanway, Digital Leader at AXA XL.
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289. News: Meaningful Merging
Today we bring you: Fiserv acquires First Data in a $22bn deal, The Fed has Reservations about Fintech and finally, Greggs vegan sausage roll helps its stock rocket on Freetrade. All this and much much more on today’s show
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288. Interviews: Steve Bartlett, Social Chain
David interviews Steve Bartlett to talk about education, being social, marketing and media in business.
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80. The Value of Bitcoin
We. Are. Here. Colin and Sara sit down with Anthony Macey, Teana Baker-Taylor and David Nicol to talk about the latest and greatest news in blockchain.
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287. News: Bank like Rihanna
On this week's episode, David, Jason and Leda sit down with Jeppe Rindom, Saalim Chowdhury and Simon Vans-Colina to talk about the latest and greatest news in fintech.
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286. Interviews: Howard Marks, Co-Founder, Activison and StartEngine
Simon interviews Howard Marks, Co-Founder and CEO of StartEngine. They take a look at innovating within technological limitations, turning around failing businesses and raising capital.
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79. Regulating Treadmill
We. Are. Here. Simon's joined by Colin, from a field, to discuss the latest and greatest news in blockchain.
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285. News: Techlash
On this week's episode, Simon and Adam sit down with Emily Nicolle and Valentina Kristensen to discuss the latest and greatest news in fintech.
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284. Interviews: Bart Leurs, Rabobank
Jeff Tijssen interviews Chief Digital Transformation Officer of Rabobank, Bart Leurs. They take a look at all things digital happening in banking and how banks are working to implement digital transformation.
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284. Interview: Bart Leurs, Rabobank
Jeff Tijssen interviews Chief Digital Transformation Officer of Rabobank, Bart Leurs. They take a look at all things digital happening in banking and how banks are working to implement digital transformation.
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78. Blockchain and Crypto Predictions 2019
We. Are. Here. Simon and Colin are predicting all the things that could happen in the world of blockchain in 2019.
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283. Bonus: Blooper Reel 2018
A little bonus to end the year, we're not all perfect here at Fintech Insider. To prove it David's got a quick cut of some of the funniest mistakes we made this year.
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282. Insights: Our Fintech Predictions 2019
On this week's episode, we're doing something a bit different. We're predicting all the things that'll definitely maybe happen in fintech in 2019.
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Insurtech Insider Episode 31: Weird Claims and 2019 Predictions
On the latest festive episode, we're doing something a little different. Sarah, David and Nigel sit down with Oliver Ralph to talk about some very strange claims this year and make a few predictions about insurtech next year.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
