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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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86. Too legit to quit
We. Are. Here. Today we bring you: Brazilian Bank embrace crypto, a European exchange giant is jumping on the crypto bandwagon and XRP the STD...finally!
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299. News: Buzzwords for everyone
David and Simon are joined by Tom Blomfield and Romi Savova to talk about some of the most interesting stories of the last 7 days. Including: Britain's banks predicted to reveal the biggest profits since the financial crisis, the latest announcements from the RBS Remedies fund and Santander pays IBM $700M to help them transform.
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298. Insights: The future of cloud
Sam Maule spoke to an incredible list of guests in this bumper episode to explore the far-reaching effects of Cloud for business.
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85. JP Morgan do a coin
We. Are. Here. Today we bring you: JP Morgan do a coin, JP Morgan do a coin and JP Morgan do a coin. We have some other stories too.
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34. News: Netflix for insurance
Sarah and Nigel are talking about the news this week including: Netflix for insurance, Insurtech in America and AI tackling insurance fraud.
Bonus: The future of interoperability
We. Are. Here. At Barclays Rise for the ION Hackathon. Clearmatics are doing a special bonus episode with us covering the day's events. We've got a bumper pack of interviews for you including conversations with some of the hackathon teams, including some very youthful competitors.
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297. News: Talking poop
We're switching things up a bit for this episode, our US host Sam Maule was in the UK with fellow Americans (and American experts) Teana Baker-Taylor, Alexa Fernandez, Joaquin Ayuso de Paul and Mark Miesner to go over the best US stories of the past week. We bring you: The latest developments in the BB&T and Suntrust super-merger, Chime rings the changes as 10k new users sign up in 24hrs and Mastercard’s new sonic identity that’s going on tour.
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296. After Dark: Digital Love
We have an incredible After Dark episode for you. It's the first we've done in a while and sets the tone for what we believe will be the key aspects of fintech in 2019. Partnerships and digital love between banks and fintechs, two (or more!) companies coming together and working together to make each other stronger.
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84. Does anyone need a blockchain?
We. Are. Here. Today we bring you: Dormant funds, the SEC still won’t let crypto be and do you really need a blockchain?
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295. News: The Revolut will be advertised
David and Simon are joined by Iona Bain, Mel Palmer, Viktor Nebehaj and Saumeel Pachigar to chat through the biggest stories of the last 7 days. Including: Revolut’s Valentine’s day ad scandal, the banking backlash Down Under and BB&T's super merger and much much more.
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294. Insights: Money and Mental Health
Sarah Kocianski's joined by some of the people involved in the heart of Money and Mental Health awareness, education and support. They are looking for solutions to the very real problems that the subject of money can cause when it comes to people’s mental health.
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83. Custody is still everything
We. Are. Here. Today we bring you: Facebook take a step forward in the blockchain world, Fidelity get ready to disrupt the crypto market and custody is still everything
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33: Fraud in Pet Insurance
We are going to be talking about the pitfalls of pet insurance and the lengths fraudsters go to in an attempt to profit off insurers. We also examine what insurers are doing to combat fraud in the pet insurance industry.
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293. News: Ain't nothing but a GFIN
Today we bring you: China’s app map allows you to dob in deadbeat debtors, Lloyds’ bring back 100% mortgages and HSBC’s new sound identity.
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82. Everyone’s Warren Buffet in a Bull Market
We. Are. Here. Today we bring you: Chat app Kik in SEC “Royal Rumble”, Multicoin declares victory after losing 1/3rd of capital and long Bitcoin, short the bankers...?
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
