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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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242. Insights: Challenging the Banking Battlefield
Today's show take a deep dive on the issue of challenger banks. David M. Brear and Laura Watkins guide us through what it means to be a challenger bank by speaking to those who've built them from the ground up.
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58. Buying Frappuccinos with Bitcoin
On this week's episode, Simon and Sarah sit down with Teana Baker-Taylor to talk about the latest news in blockchain. We also have a great conversation with Jeff Bandman.
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Insurtech Insider Episode 21: Health Insurance
On the latest episode of Insurtech Insider, Sarah sits down with Luca Schnettler and Ari Zadikov to discuss all things Health Insurance. Sarah also has a great interview with Yashish Dahiya at MoneyConf in June.
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241. News: You don't need to understand it to use it
On this week's news show Ross, David, and Sarah are joined by a great pair of guests, Diana Paredes and Sian Lewin to talk about the latest and greatest fintech news stories this week.
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240. Insights: Who will win the race for SMB loyalty?
Today's show takes a deep look on the long neglected issue of SMB banking. Sarah Kocianski guides us through the difficult world of SMB finances go discover who's improving life for SMBs.
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57. Assassination Markets & WTF ETFs
On this weeks episode, Simon sits down with Noelle Acheson, Vinay Gupta, and Stephane Malrait to talk about the latest news in blockchain.
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238. Insights: Debunking the myth of AI
Today's show takes a look at a topic you've asked us to cover for a long time. We're taking on AI. Sarah Kocianski explores what AI can actually do for us, Machine Learning, rules based automation, Computer Vision, chatbots, and why AI experts don't want to work in financial services.
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56. Is Bitcoin back?
On this week's episode, Sarah sits down with Joon Ian Wong and Aaron Stanley to talk about the latest movements in the blockchain space. We also have a fantastic interview by Colin G Platt with Marieke Flament.
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Insurtech Insider Episode 20: Life Insurance
On the latest episode of Insurtech Insider, Sarah sits down with Jonathan Roomer and Oliver Ralph to discuss Life Insurance. Sarah also has a couple of great interviews with Adam Erlebacher and David Vanek.
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237. News: You've got to spend money to make money
On this week's news show, Ross and David are joined by a great pair of guests, Eric Fulwiler and Teana Baker-Taylor to talk about the latest and greatest fintech news stories this week.
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236. Interviews: Howard Lindzon - the Angel investor
Sam Maule interviews Angel investor Howard Lindzon on what it means to be a CEO, being in the right place at the right time, data, and the value of scarcity.
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55. Unlocking Institutional Capital in Crypto
On this week’s episode, Sarah and Sara sit down to discuss some of the most intriguing stories in blockchain as investors get serious about crypto. We also bring you a panel on institutional crypto led by Simon at the Europa conference.
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235. News: Death is [still] no excuse!
On this week's news show, Sarah and Simon are joined by a great lineup of guests including: Bryan Glick, Nina Mohanty, and James Safford to discuss the latest and greatest news in the fintech space.
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234. Insights: Legacy to Cloud
Today's show charts out the banking journey from legacy to cloud. Simon Taylor explores how old programming languages have created a new kind of cowboy, untangling legacy systems, and how banks should approach the powers of AI - which isn't quite the magical word everyone hopes it is.
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54. Is Crypto Going Mainstream?
Simon and Sara are joined by Noelle Acheson and Joon Ian Wong from Coindesk to talk about the latest and greatest blockchain news. Including a brilliant tweet of the week.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Using Jobs to be Done to revolutionise SME Banking | 11:FS Explores
It's not just a buzzword.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
