Global

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Does your bank even care that you’re rich?

I’ve been thinking about HENRYs recently. Not the Henry who asked me to marry him - I was 8, he was 5 - although he does cross my mind occasionally. HENRYs, short for ‘High Earners Not Rich Yet’, was coined as a label by Shawn Tully in 2003.

3min read
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The real differentiator in financial AI won't be intelligence. It will be trust.

If you listened to the headlines, you'd think the competitive race in financial services is about one thing: building the smartest AI. We think that's the wrong way to look at it.

5min read
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Banks, it’s time to decide what kind of embedded banking player you are

Embedded banking without strategic intent is expensive theatre. Lots of APIs, lots of partnership announcements, lots of pilots, but not much revenue. And that’s the risk facing corporate banks right now.

3min read
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Trust is the new infrastructure in agentic commerce

AI assistants already help people compare products, check availability and plan purchases. Agentic commerce extends that role to placing the order: a customer sets a budget and a few conditions, then gives the software permission to complete the purchase.

4min read
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The payday playbook: Designing around the moment money lands

For most people, the month falls into two phases - before and after payday - when balances jump, debts feel manageable, and financial intentions come back within reach. But in most banking apps, payday is treated as a passive event.

4min read
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The Agentic AI trap: More agents won’t transform financial services

Financial institutions are moving quickly into agentic AI. Coding agents, workflow agents, document agents, service agents and operational agents are already entering the enterprise. Many will create useful gains, some of them genuinely impressive. But that is not the real test.

4min read
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Junior accounts are growing up

Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.

4min read
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The Goldilocks challenge of targeted support

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Positive friction: Why a little resistance helps

For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.

4min read
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Targeted support is coming. But customer decision-making has already moved on.

The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.

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Premium banking: Where UX makes-or-breaks value

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Financial services must move beyond inertia to cultivate long-term loyalty

Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.

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Phishing-proof by design: The future of banking authentication

For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.

5min read
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Designing for the human behind the business

The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.

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The rise of subscription banking and why it needs to fit into customers' lives

As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.

5min read
51
podcast
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Blockchain Insider

51. ETH Passes Dowey Test, Ripple isn’t ready and is Bitcoin Un-Tethered?

Simon Taylor is back in the offices with the one and only Colin G Platt. It's been a while since Colin's been able to come in so we're excited to have him back on the show and breaking down all the latest blockchain news.

1h02 listen
227
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Fintech Insider

227. News: Pulse Team Takeover

Sarah and Ross are back behind the mic bringing you the latest and greatest in fintech news. Today they're joined by guests and 11:FS colleagues, Pulse Analyst James Safford, and Product Designer Lisa Matzi.

45min listen
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Blockchain Insider

50. Amber Baldet Goes Over Clovyr, EOS Launch Woes, And Ripple Gets Sued Again

Simon Taylor is joined by the one and only Amber Baldet to discuss the latest blockchain news.

57min listen
17
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Insurtech Insider

Insurtech Insider Episode 17: Fraud Prevention

On the latest episode of Insurtech Insider, Sarah and Nigel are joined by insurtech experts to give you the very latest in fraud prevention in insurance. Joining our hosts are George Herber, Business Development Manager at Friss, David Hartley, Director of Fraud and Financial Crime Practice at SAS Global and Greg Brown, Partner at Oxbow Partners.

41min listen
224
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Fintech Insider

224. Insights: SMB Banking... Are you being (under)served?

In this episode Sarah Kocianski uncovers the murky and difficult world of SMB Banking, focusing on three specific pain points: Getting an account, getting a loan and making and receiving payments.

30min listen
223
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Fintech Insider

223. News: More Popular than Beyoncé

Jason Bates and David Brear are back together after what seems like an eternity! They're joined by the wonderful Caroline Plumb as well as debutants Ryan Edwards-Pritchard from Funding options and Kirsty Grant from Seedrs. We also bring you an awesome snippet with CEO of Rooster Money Will Carmichael!

49min listen
222
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Fintech Insider

222. Fintech Insider Insights: Gimme Some Credit

Do you know your credit score? What makes your credit better or worse? Join Ross and Ollie as they explore the dark murky world of credit scoring.

27min listen
48
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Blockchain Insider

48. Tokenising the World, Bitcoin Price Probe and EOS Security Issues

On today's show Simon Taylor's back in town joined by Co-host Sara Feenan and wonderful guest Teana Baker-Taylor (no relation of course) to bring you this week's hottest blockchain and crypto news.

45min listen
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Insurtech Insider

InsurTech Insider: Episode 16. Pet insurance

David's back and he joins Sarah and special guest Oke Eleazu to discuss all things pet insurance as well as some of the top insurance news.

44min listen
221
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Fintech Insider

221. Fintech Insider: Live at TCF2018

David, Simon and Sarah lead a bevvy of insightful guests through a jam-packed, fast paced live show from Temenos' TCF2018 event in Dublin.

39min listen
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Fintech Insider

220. Fintech Insider Insights: Dirty Data

On the day GDPR becomes law, we bring you a story about data. Who has it? What do they do with it? Are we being listened to? Find out how GDPR will affect all our lives..

40min listen
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Blockchain Insider

47. Circle the Bitcoin Unicorn with R3 CTO Richard Brown

Colin G. Platt and Pete Townsend are joined by Richard Brown, from our Lead Sponsor, R3.

49min listen
219
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Fintech Insider

219. Digital Asset Management

In a special episode of Fintech Insider, Pete Townsend entered the funds industry for two days at two events and hosted two separate panels.

51min listen
218
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Fintech Insider

218. News: From Loot To Hoot

In this week's episode, Laura Watkins, Sarah Kocianski, and David M. Brear are joined by Charlie Wood from Capco and Simon Vans-Colina from Monzo.

1h03 listen
217
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Fintech Insider

217. Interview: Frederic Nze, Oakam

Sarah sits down with Frederick Nze to discuss what makes Oakam different from other lending services.

33min listen
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11:FS Explores: Legacy banking systems ft. David M. Brear

David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.

7min watch
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Minimum Lovable Brand | 11:FS Explores

5min watch
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Fintech Marketing Podcast Season 2 Preview

Fintech Marketing Podcast Season 2: Coming soon

4min watch
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Open finance

Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?

After Dark - Open Finance: fact or fantasy?

90min watch
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Open finance

What is Open Finance?

Banks are facing a lot of challenges compared to their fintech rivals.

6min watch
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11:FS Pulse

11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear

11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.

11min watch
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Lending

Jeff Keltner from Upstart on what the future of lending will look like | Spotlight

What does the future hold for lending? Live from Lendit USA 2022.

24min watch
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UX

What is UX and what makes UX good? 11:FS Explores

Will banks exist in 100 years?

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Open Banking

What is Open Banking? | 11:FS Explores

In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.

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Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight

On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.

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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
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fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen