
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.

For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.

The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.

As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.

Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?

Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.

As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.

Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.

Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.

While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.

Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA

In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.

After celebrating International Women's Day, we bring you a plethora of interviews with leading women in Fintech! We bring you interviews with: -Rachel Kent - Head of Global Financial Institutions Sector, Hogan Lovells -Wendy Jephson - Co-founder & Chief Behavioural Specialist, Nasdaq Sybenetix -Sophie Bialaszewski - Head of Innovation, Lloyds Banking Group -Min Teo - VP of Operations, Yoyo Wallet -Adizah Tejani - Director of Marketing, Token, Inc

Today, Coinbase has got them self in some trouble after allegations that their staff may or may not have 'taken advantage' of Bitcoin Cash being launched on their platform, Mark Carney warns that crypto-assets must face similar regulatory scrutiny as financial markets and UK Shadow Home Secretary Dianne Abbott calls Bitcoin a Ponzi scheme? We also bring you a great interview with non other than Ethereum and Consesys founder Joe Lubin!

On today's episode we were joined by a plethora of insurance wizards to discuss Connected homes. Zurich head of market management Arslan Hannani, Cocoon co-founder Colin Richardson, PolicyCastle co-founder Kristian Feldborg and Fing head of business development Patrizia Cozzoli. How are IOT and data going to change a fragmented retail market with regards to insurance?

In this week's news show we had representation from both sides of the Atlantic as Nina Mohanty, Doug Bobenhouse and Valentina Kristensen joined new host Ross Gallagher in his first rodeo in the hosting seat, and Simon Taylor to discuss the week's biggest stories.

Today we bring you an interview with CEO of BrainTribe Stefan Ebner. BrainTribe aim to create the open source operating system for data, enabling a world of data democracy and mass innovation.

This week we had great news from both sides of the Atlantic, lots of team ups and partnerships plus some of the sillier crypto stories we've seen Taking on all of this along side host Simon Taylor were Megan Caywood, Chief Platform Officer at Starling; Edward Berks - Director of Banking, Fintech & Ecosystem at Xero, and our very own Ross Gallagher, Principal Consultant in our 11:FS Research Team.

In this episode Simon Taylor chairs a round table discussion on financial inclusion, based around Tech City UK's Fintech For All competition, and he's joined by the winner, event sponsors and event organisers.

Simon and Colin discuss the Whitehouse holding off on Bitcoin regulation, Ellen Degeneres explaining Bitcoin, Telegram's ICO money and much, much more. We also bring you an interview with Patrick Berarducci and Matt Corva from Consensys about Brooklyn Project.

In this very special show, we let our sister podcast Blockchain Insider takeover the mics, as Simon Taylor leads a roundtable focusing on blockchain and insurance and the different opportunities and ways of thinking that can be tapped into using smart contracts and DLT, while co-host Colin G Platt interviews Stephan Karpischek, Co-founder of Etherisc, who are building decentralized insurance applications.

In this episode, we bring you our fourth After Dark special, recorded in front of a live audience as Jason and Simon are joined by Niall Cameron, Ross Gallagher, Sarah Kocianski and Valentina Kristensen to discuss the week's biggest and silliest stories.

In this episode Simon is joined by Sara Feenan in place of Colin this week to cover the week's top stories and we have a fantastic interview from Blythe Masters, CEO of Digital Asset.

In this episode, Simon and Jason are joined by Chris Skinner, Tanya Andreasyan, Kristian Luoma and Cliff Evans, to take on the week’s top stories.

In this episode, Simon, Colin and guest Sara Feenan dissect the week's news and we have a fantastic interview from Jameson Lopp!

In this week's episode we focus on the Sharing and Gig Economies and changing insurance models as a result. We also chat to co-founders Mike Rudoy & Luke Cohler from New York based start-up, Jetty.

In this episode, Simon Taylor speaks to Scott O'Malia, CEO of ISDA, the International Swaps and Derivatives Association

Fintech Marketing Podcast Season 2: Coming soon

After Dark - Open Finance: fact or fantasy?

Banks are facing a lot of challenges compared to their fintech rivals.
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.

What does the future hold for lending? Live from Lendit USA 2022.
Will banks exist in 100 years?

In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
It's not just a buzzword.
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...


The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

