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Junior accounts are growing up
Barclays is acquiring the UK arm of GoHenry, a money app for 6 to 18-year olds. With a reported price tag of £180 million for around 500,000 active accounts, £360 per head is a chunky investment.
Positive friction: Why a little resistance helps
For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.
Targeted support is coming. But customer decision-making has already moved on.
The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.
Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
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167. Insights: A Wealth of Disruption - How Wealth Management is Changing
Simon Taylor heads up an insights show focusing on wealth management, what it is and how it differs from asset management. He is joined by special guests Joe Parkin, Gemma Godfrey, Phil Smith, Olivia Vinden & Gareth Johnson.
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166. News: 'Tis the Season for Open Banking
We kick off 2018 with an all 11:FS cast as Simon Taylor, David M. Brear, Andra Sonea & Benedict Shegog discuss this weeks top news including upcoming regulation and the impact of open banking.
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27. XRP's Ripple effect and Blockchain use cases
In the first show of 2018 Simon Taylor and Colin G Platt bring you the week's news, plus an interview with Coindesk's Peter Rizzo.
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26. Holiday Interview Special - Tim Swanson, & Somil Goyal: Adjoint
As it's the Christmas break we are not here this week, so instead of the usual news overview we're giving you an interview-only special show, featuring Tim Swanson and Somil Goya from new smart contracts start up Adjoint.
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162. Festive Fintech Blooper Reel
Seasons Greetings to all our listeners! We bring you a festive hamper of outtakes from over the last year on Fintech Insider!
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6: Aviva Takeover
In this episode, host David Brear and co-hosts Nigel Walsh and Sarah Kocianski visit Aviva's Digital Garage for InsurTech Insider's very first takeover show!
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161. After Dark III Christmas Special
It's the After Dark Christmas Special and that means we're bringing you a recap of all the top stories from 2017, recorded in front of a live audience. Regular hosts Simon Taylor, David M. Brear, Jason Bates and Chris Skinner are joined by friends of the show Sarah Kocianski and Leda Glyptis.
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160. State of the Union 3
Sam Maule hosts the latest State of the Union show, recorded live from the South East Fintech Venture Conference in Charlotte, North Carolina.
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24. CBOE futures, Bitcoin mining energy usage & investing responsibly
Colin G Platt rejoins Simon Taylor for a second consecutive show in London to break down the week's news.
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159. News: Mascots of the Internet
Jason Bates and Simon Taylor are joined by Kadhim Shubber, Liz Lumley, Sarah Kocianski and wonderful surprise guest Ghela Boskovich.
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158. Insights: Perfect storm for change and digitisation
Jason Bates talks to a crack team of experts to find out about the pressures facing small businesses and the solutions that rapid technological change can provide
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23. Bitcoin goes stratospheric, Ethereum Cryptokitties and R3 CEO interview
Coling G Platt is actually in the building this week to join Simon Taylor for the week's top news and a very special interview with R3's David Rutter.
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5: Insurance as a platform
This week David is joined by longtime friend of 11:FS, Sarah Kocianski, and James York, Founder of Worry+Peace, to discuss insurance as a platform, and we also speak to Sascha Wischek, CEO of Fjuul.
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22. Can Bitcoin really hit $100,000?
Simon and Colin discuss Bitcoin highs, Ether bonds, rogue ICOs, and much more. Plus, a special interview with Commissioner Brian Quintenz from the CFTC and a discussion on ICOs recorded live from RegTech Rising.
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156. News: Growing through pain
David, Jason and Simon are joined by Ali Paterson, Valentina Kristensen & Tanya Andreasyan for a look back over the week's news.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
Fintech Marketing Podcast Season 2 Preview
Fintech Marketing Podcast Season 2: Coming soon
Fintech Insider Presents: After Dark - Open Finance: fact or fantasy?
After Dark - Open Finance: fact or fantasy?
What is Open Finance?
Banks are facing a lot of challenges compared to their fintech rivals.
11:FS Explores: Digital R.I.C.H.E.S ft. David M. Brear
11:FS CEO David M. Brear takes to the lightboard to give us the full run-down, with examples of companies that are leading the way.
Jeff Keltner from Upstart on what the future of lending will look like | Spotlight
What does the future hold for lending? Live from Lendit USA 2022.
What is UX and what makes UX good? 11:FS Explores
Will banks exist in 100 years?
What is Open Banking? | 11:FS Explores
In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.
Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight
On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
