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Financial services must move beyond inertia to cultivate long-term loyalty
Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.
Phishing-proof by design: The future of banking authentication
For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.
Designing for the human behind the business
The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.
The rise of subscription banking and why it needs to fit into customers' lives
As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.
Banks must become active partners in financial wellbeing
Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future?
Vertical Agentic AI is the next frontier for value creation In financial services
Most AI deployments so far have focused on AI that “talks”, which can search, summarise, and draft content to support employees. The next wave is different: AI agents that “do” are starting to take bounded actions inside workflows, moving cases forward and coordinating steps end-to-end, with humans kept in control where it matters.
Accessibility in finance: Designing a future everyone can use
Financial accessibility has long been framed as a matter of compliance or corporate social responsibility. But today, it’s emerging as something much bigger: a competitive advantage.
The fight to win the salary battle
As the industry adjusts to a new digital landscape, players across the spectrum are fighting to muscle their way into the financial epicentre and ‘win’ the salary battle to become the payday home of their customers.
Personalised payments: enabling the choice and flexibility consumers expect
Consumers are evolving, and so are their expectations and demands. As the purchasing power of the younger, digital-native Gen Z and Gen Alpha grows and older generations become more comfortable with the possibilities that AI and other new technologies enable, businesses have to work harder to keep them happy and retain their business.
Gamification in fintech: Financial literacy or just engagement?
Saving money and paying bills might not sound exciting - but today’s finance apps are borrowing tricks from video games to change that.
Why the future of fintech depends on empowering SMBs
While consumer-focused fintech has seen waves of innovation since the early 2000s, the small and medium-sized business (SMB) sector has remained comparatively underserved.
Agentic AI is reshaping financial services
Unlocking agentic AI’s upside demands rethinking how humans and systems share control, rebuilding data and API foundations, and scaling autonomy in measured steps with rigorous human-style QA
How digital payouts offer a competitive edge to insurers
In the highly competitive insurance sector, customer experience is a critical differentiator. While insurers focus on policy features and premiums, the claims payout process is often overlooked, creating a significant point of friction.
I’ve incentivised innovation, why isn't my team innovating?
At one of our Truly Digital After Dark events, Anne Boden said “if you call yourself digital, you’re not digital”.
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352. Insights: The future of cross-border payments
Leda Glyptis and Simon Taylor are joined by some great guests on this insights show, where we take a deeper look at payments, specifically cross-border payments and where the innovation is coming from in this space.
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111. Crypto banks
We. Are. Here. Today we bring you: Carney wants reserve currency, Banking licenses for all AND Who’s making money in crypto? All this and much more on today's Blockchain Insider!
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351. News: Keep calm and carry on investing
David Brear and Will White are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Apple Card Launches For Everyone, Global fintech investment falls sharply and NatWest hid a data breach from customers. All this and much more on today's Fintech Insider News.
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110. Crypto doesn't sit still
We. Are. Here. Today we bring you: When Bakkt? September actually, Barclays ends partnership with cryptocurrency exchange Coinbase and Crypto Exchange Binance Announces New Stablecoin Initiative. All this, and so much more on todays Blockchain Insider.
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47. News: The value chain of insurtech
Nigel Walsh is joined by a host of fantastic guests to talk about the latest and greatest news in the insurtech sphere!
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349. News: Get rich quick!
Simon Taylor and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Remedies Pool C winners are revealed, Goldman Sachs dips into subprime lending with the Apple Card and NatWest trials voice banking with Google Home! All this and so much more on today's Fintech Insider News.
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348. Interviews: Nick Ogden, Founder of ClearBank and WorldPay
David Brear is joined by Nick Ogden, fintech "founding father" and co-founder of Worldpay, to talk about some great topics, including the businesses Nick's founded and run, where he sees fintech in 5 years, what are the most important things he's learnt during his successful career and so much more!
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109. Not crypto, but cryptography
We. Are. Here. Today we bring you: China’s Digital Currency, Mastercard make more blockchain moves, Kakao go Cuckoo for Crypto, and so much more!
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347. News: Illegal fintech loansharks?
Jason Bates and Sarah Kocianski are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: America to get real-time payments by 2024, Klarna’s multi-billion dollar valuation, and Taiwan joins Asia's digital banking push with three new virtual licenses!
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346. Insights: Jobs to be Done - The future of product design
Today's host, Ryan Garner is joined by some expert guests to bring you the latest episode of Fintech Insider Insights! Today we'll be focusing on everything JTBD, with insights from guests that know all about this space.
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108. Who's Been Using Bitcoin?
We. Are. Here. Today we bring you: A $120m ‘Digital IPO,' Crypto Catches Mastercard’s Eye, 98% of Bitcoin is used for legal things, and so much more!
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46. Q2 Insurtech review
Sarah Kocianski and Nigel Walsh are joined by 11:FS newly appointed Chairman, Shaun Meadows to talk about the newly published report Quarterly InsurTech Briefing Q2 2019!
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345. News: This is how you make money.
Jason Bates and Simon Taylor are joined by some great guests to talk about some of the most interesting stories of the last 7 days, including: Nubank’s $400 MILLION mega-round pushes their valuation to $10 billion, US women pay 18% more in banking fees than men and noel edmonds reaches compensation deal with Lloyds over scam! All this, and so much more on today's episode!
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344. Insights: US Digital Transformation Special
In today’s show, Sam Maule is joined by some awesome guests from Fifth Third Bank in their offices in Cincinnati to talk about all things digital transformation in the US!
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107. Libra causing a regulatory Ripple
We. Are. Here. Today we bring you: The IRS are coming for your crypto, Russian Bitcoin Thief Sued, Could China Rival Facebook’s Libra, and so much more!
Banks are losing the loyalty game | 11:FS Explores
Hey, banks! This might sting a bit. You’re getting loyalty all wrong - and it’s costing you customers. But all is not lost!
3 ways AI is shaking up UX in financial services | 11:FS Explores
The entire world is buzzing about AI, and that ain't changing anytime soon. But as AI becomes more integrated into our daily lives, what impact will it have on financial services and how people interact with them?
What are fintechs? - Decoding: Banks
Ever wanted to know what’s going on behind the scenes every time we make a payment?
How does banking regulation work? - Decoding: Banks
Regulation is essential. It stops banks from going bust or behaving badly.
How has software evolution influenced banking? - Decoding: Banks
The invention of the computer revolutionised banking in the 1950s.
How does lending work? - Decoding: Banks
Lending has been around for thousands of years and is one of the cornerstones of banking.
How can traditional banks win on the banking battlefield? - Decoding: Banks
They're down, but they're not certainly not out.
How do card networks operate? - Decoding: Banks
Mastercard and Visa are the two biggest credit card networks in the world.
How has the banking battlefield evolved? - Decoding: Banks
We kick off our Decoding: Banks series with a look at the banking landscape today and how we got here.
11:FS Explores: Legacy banking systems ft. David M. Brear
David M. Brear, our 11:FS CEO, takes us through legacy technology within banks - but of course, with a really cool Lightboard.
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
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Insights: The future of Revolut with UKCEO Francesca Carlesi
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Insights: The future of Revolut with UKCEO Francesca Carlesi
The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
960
Insights: The future of Revolut with UKCEO Francesca Carlesi
