Learn about the latest FS trends and news, from industry experts.

Article
-
No items found.

The Goldilocks challenge of targeted support

4min read
Article
-
Homebuying

We've been talking about homebuying forever, so why is it still broken?

Financial services should be designing products and services that help buyers understand all of the costs involved in their end-to-end financial journey before committing.

3min read
Article
-
No items found.

Positive friction: Why a little resistance helps

For the past decade, the banking industry has been focused on developing frictionless interfaces. Financial institutions have prioritised seamless transactions, instant gratification, and engaging gamified features in a bid to build the ultimate digital financial experience.

4min read
Article
-
No items found.

Targeted support is coming. But customer decision-making has already moved on.

The need for better, tailored support through the customer experience is clear, but few are accounting for the fundamental shift that financial services has experienced with the introduction of AI.

4min read
Article
-
No items found.

Lucky number 6. You named us Consultancy of the Year...again!

“It’s clear they’re not slowing down in transforming the financial landscape.” Those were the words of Jacqueline Dewey, CEO of Smart Money People, speaking about 11:FS after we claimed our fifth...

4min read
Article
-
No items found.

Premium banking: Where UX makes-or-breaks value

4min read
Article
-
No items found.

Monzo retains top spot in UK banks and challengers ranking with perfect score

The UK’s largest digital bank once again beat RBS and NatWest to the top spot in 11:FS Pulse's best of UK banking chart.

3min read
Article
-
No items found.

In Saudi fintech, every transaction can be a path to financial growth

As the Saudi fintech market matures, a new challenge is emerging. Most fintech interactions, whether payments, BNPL, or other services, remain fundamentally transactional.

3min read
Article
-
No items found.

The end of ‘Apply Now’: Credit becomes invisible and immediate

When a customer reaches checkout today, they may get a choice to pay now, split the cost, or move it into credit. That is a very different starting point from the old model of applying for credit in advance.

3min read
Article
-
No items found.

Financial services must move beyond inertia to cultivate long-term loyalty

Loyalty is defined as “a strong feeling of support or allegiance”. However, in the context of financial services, it is more accurately defined as engineered persistence: a series of subconscious cues that steer customers toward familiar choices.

4min read
Article
-
No items found.

Phishing-proof by design: The future of banking authentication

For years, banks have relied on OTPs as a second factor for logins and sensitive actions. Sent via SMS, these short codes were designed to add security on top of a password. But they have become one of the weakest and most frustrating parts of the banking experience.

5min read
Article
-
No items found.

Designing for the human behind the business

The people using business banking tools don’t necessarily have financial backgrounds. Many smaller businesses can't afford a dedicated finance team. Yet banks keep building products that assume expertise their customers don't have, leaving them to figure things out on their own.

3min read
Article
-
No items found.

The rise of subscription banking and why it needs to fit into customers' lives

As our financial lives become more complex, there is a growing expectation for banks to offer more support, be more relevant, and generate greater everyday value. One of the clearest places this shift is starting to show up is in subscription banking.

5min read
Article
-
No items found.

Reimagining payments: Why the UK needs a new chapter for A2A innovation

The UK is currently facing a rare opportunity in the world of payments. After years of debate about the future of the country’s payments ecosystem, government and regulators are now moving from discussion to delivery, with work underway to implement the National Payments Vision for world-leading payments delivered on next-generation technology.


4min read
Article
-
No items found.

Banks must become active partners in financial wellbeing

Around the world, people have instant, around-the-clock access to banking apps and their own financial data. So why do so many people still feel uncertain about their financial future? 

5min read
641
podcast
-
Fintech Insider

641. Insights: What does 'financial inclusion' actually mean?

Gwera Kiwana is joined by some great guests, from Spiralem, Observer Research Foundation and Jipay, to discuss the merits and challenges of financial inclusion.

46min listen
639
podcast
-
Fintech Insider

639. How do we make financial services more LGBTQ-inclusive?

Benjamin Ensor is joined by some great guests, from 11:FS, Queer Money Podcast, Emerald Life, and Euphoria, to discuss the issues faced by the LGBTQ community when it comes to financial services.

47min listen
164
podcast
-
Blockchain Insider

164. News: Crypto regulation gets real and Jay-Z launches a Bitcoin academy

EL. EF. GEE. Today we bring you: Key US senators introduce crypto bill outlining sweeping plan for future rules, the crypto community says the UK's FCA is finally starting to listen, and Jay-Z and Jack Dorsey launch 'Bitcoin Academy' at rapper's childhood home in Brooklyn. All this and much more on today's Blockchain Insider!

54min listen
638
podcast
-
Fintech Insider

638. News: Allica bank raises for SMEs and Backbase raises to transform the back end of banking

Benjamin Ensor and Gwera Kiwana are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: SME lender Allica Bank secures £55m in equity and debt round, Backbase earns a €2.5bn valuation, and Deadmau5 is launching his own online bank

58min listen
637
podcast
-
Fintech Insider

637. Insights: What can crypto learn from TradFi?

David M. Bear is joined by some great guests, from Fintech Business Weekly and Railsr to ask what can the crypto industry learn from traditional finance?

53min listen
635
podcast
-
Fintech Insider

635. Insights: How can payments companies compete?

David M. Brear is joined by some great guests, from Truelayer, Binance and Banking Circle, live from Money 20/20 to discuss how payments companies are adding more to their offerings to stay ahead of the competition!

44min listen
163
podcast
-
Blockchain Insider

163. Insights: Getting familiar with real world use cases

We. Are. Here. Today we bring you: a deep dive into real world use cases. We'll take a look at what real life use cases really means, cover some fantastic case studies and discuss what the role of wallets is within all of this. All this and much more on today's Blockchain Insider!

47min listen
634
podcast
-
Fintech Insider

634. News: Alloy and Nova Credit partner to help migrants and green fintech initiative launched

Gwera Kiwana and Sim Rai are joined by some great guests to talk about the most interesting stories in financial services over the last 7 days, including: Nova Credit Teams with Alloy on inclusive business lending, world's first green fintech taxonomy launched, and Sex Pistols launch God Save the Queen coin and NFT collection.

52min listen
633
podcast
-
Fintech Insider

633. Insights: Will embedded finance make or break the fintech industry?

Gwera Kiwana is joined by some great guests, from NovoPayment, Treasury Prime and Anthemis, to find out who are the winners and losers of the embedded finance revolution.

41min listen
podcast
-
Blockchain Insider

Bonus. Diving deeper into Terra

Mauricio Magaldi and Simon Taylor take a deep dive into the Terra/LUNA story for this very special bonus episode of Blockchain Insider.

33min listen
632
podcast
-
Fintech Insider

632. News: Klarna announces big layoffs while Chase bags UK customers

Benjamin Ensor and Sim Rai are joined by some great guests, from Tranch and Anthemis, to talk about the most interesting stories in financial services over the last 7 days, including: Klarna lays off 10% of its workforce via video message, Chase marks 500,000 UK customers, and our panel answers your questions!

57min listen
162
podcast
-
Blockchain Insider

162. News: Terra terror as ex-Meta crypto chief launches Bitcoin payments start-up

We. Are. Here. Today we bring you: Terra terror: Luna nosedives under $2 and algo Stablecoin TerraUSD loses 98% of its value, ex-Meta crypto chief launches Bitcoin payments start-up while Meta’s Instagram partners with Polygon in NFT push, and regulation is a hot topic again, with countries like the UK, Germany and Portugal unveiling new plans. All this and much more on today's Blockchain Insider!

53min listen
630
podcast
-
Fintech Insider

630. News: Griffin goes for banking licence and InDebted looks to disrupt UK debt collection

Gwera Kiwana and Benjamin Ensor are joined by some great guests, from Griffin, Indebted and Redpoint Ventures, to talk about the most interesting stories in financial services over the last 7 days, including: Griffin applies for UK banking licence, Digital debt collection agency InDebted looks to shake up the UK market, and Goldman Sachs offers senior staff unlimited holiday!

1h05 listen
629
podcast
-
Fintech Insider

629. Insights: Can Egypt’s young population push through a fintech revolution?

Kate Moody is joined by some great guests, from Lucky and Global Ventures, to talk about the rise of fintech in Egypt!

37min listen
podcast
-
Fintech Insider

Bonus: The metaverse is 1% finished

David M. Brear and Jason Bates are podcasting from the metaverse!

24min listen
Video
-
No items found.

Fintech is only 1% finished - The fintech market ft. Simon Taylor

Fintech is only 1% finished. But what do we mean by that? Simon Taylor, Head of Ventures at 11:FS takes us through the landscape of financial technology in this Lightboard edition of 11:FS Explores.

12min watch
Video
-
BNPL

How the Buy Now, Pay Later landscape is shifting with Amy Gavin | 11:FS Explores

Just what is going on with Buy Now, Pay Later right now?

4min watch
Video
-
Lending

Jeff Keltner from Upstart on what the future of lending will look like | Spotlight

What does the future hold for lending? Live from Lendit USA 2022.

24min watch
Video
-
UX

What is UX and what makes UX good? 11:FS Explores

Will banks exist in 100 years?

Video
-
Open Banking

What is Open Banking? | 11:FS Explores

In this episode of 11:FS Explores, Adam Davis picks apart Open Finance, and what we have to look forward to if this technology became a reality.

Video
-
No items found.

What Griffin are going to do now they have their banking licence with CCO Adam Moulson | Spotlight

Inclusive design is a mindset and a process that suggests that you should bring as many people as possible - and the most diverse of voices that you can - into your product design product process, so that you're being truly inclusive. It's designing with people rather that just at them. Charlotte Fereday, Product Director, Ventures, explains what inclusive design is, why it's important, how you can design more inclusively, and answers - how possible is truly inclusive design?

Video
-
No items found.

Unleashing creativity! A case study on sparking innovation with Bidyut Dumra from DBS | Spotlight

On this episode of Spotlight, 11:FS Crypto Global Strategy Director, Mauricio Magaldi is joined by Ramp Network Co-Founder and CEO, Szymon Sypniewicz. In today's chat, the pair discuss Szymon's career, the current regulatory landscape in crypto, and what the future might hold when it comes to widespread crypto adoption.

Video
-
Security

Kenneth Hart from Snowdrop Solutions on how data enrichment increases trust | Spotlight

In this 11:FS Explores: Lightboard Edition, Vaughan Shaman takes us through how asynchronous systems work, their advantages, and how they can remove potential bottlenecks.

Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

The UK banking battlefield has never been more competitive. Customers expectfinancial apps that are personalised, seamless, and that genuinely make a differenc...

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen
Two portraits of smiling individuals on a dark background with abstract green lines, suggesting a modern and professional theme.
960
Podcast
-
fintech Insider

Insights: The future of Revolut with UKCEO Francesca Carlesi

1h2 listen