Global

Omnichannel is the king of the buzzwords in retail banking. It’s the idea that “customers should receive a consistent seamless service across all channels.” In this utopia the branch, phone, web, and mobile app all come together as one. But if you’re a fan of omnichannel, you might want to sit down, because I’ve got some bad news.

Our third After Dark event was a our 2017 wrap up Christmas Special – a festive fintech event, looking back on the last year in the industry, and looking forward to 2018, with some very special guests, and the return of the Fintech Wall of Emoji!

11:FS is pleased to announce that today we are launching the beginner’s guide to Open Banking! It’s a hot topic in the fintech space at the moment and users need to know what they’re getting themselves into.

Simon Taylor interviewed Mike Kelly, CEO and founder of Curl for Fintech Insider, a new payments network. They discuss Curl’s origin story, their payments network and how Open Banking is going to make a huge difference. Listen to the interview in full on the podcast here or stream it below or catch the highlights on YouTube.

When the World Bank launched a focus on financial inclusion in 2011, about 2.5-3 billion people lacked access to even the most basic financial services. Since then, dramatic progress has been made. Between 2011 and 2014 an astonishing 700 million people gained bank accounts (twice the population of the US). In the latest World Bank Findex report, it was stated that a further 8% of the world opened an account.

It’s been a wild week for fintech news as conference season kicks off with Philip Hammond’s speech at the IFTC including robots taking over regulations and bridges to other continents. Picking apart the week on the Fintech Insider News show alongside hosts Ross Gallagher and Simon Taylor are Helene Panzarino, Managing Director at Rainmaking Colab, Monty Munford, journalist and found of agency Mob76, and Ryan Garner. Listen here for the episode in full, stream it below or read on for extra insights.

Every fintech marketing org, large and small, is surrounded by fires. But successful teams don’t try to fight each one. They let the nonessentials burn and focus on what matters. It sounds simple on the surface, but it’s a challenging principle to put into practice day in and day out.

Fintech is constantly evolving and creating new ways to deliver a positive customer experience. But if they can do it, surely everyone else can too?

Moving into a new field, from study or another sector, is always a daunting task. Especially when it’s something as new and undefined as fintech can be. Luckily, we did a show at the Cass Finance Conference dedicated to breaking into fintech. Examining the dos and don’ts of entering the field are: Jeff Tijssen, 11:FS Head of Consulting, Sophie Winwood, Head of Partnerships at Innovate Finance, and Valentina Kristensen Head of PR and Marketing at Oak North. Our three veterans of the field speak with Fintech Insider host Ross Gallagher. Covering the skills you need to make it in the fintech world. You can download the podcast here or click play below. Alternatively, read on for a summary and highlights. Read on anyway, it’s interesting stuff.

There was a moment during the pandemic where we collectively dreamt of a better world.

11:FS turns two this week! As we hit the terrible twos but before we dig into our birthday cake, we’re feeling all reflective and so we thought it was a good time to look back over our last year and see how far we’ve come from year 1 to 2.

Guest author Alan Tsen lends his thoughts on the killer use cases for Open Banking in Australia. This is taken from our Unfiltered newsletter. Subscribe now for a no BS, uncensored analysis of fintech news and hot topics delivered to your inbox each fortnight.

Picking apart the week on the Fintech Insider News show alongside hosts Simon Taylor and Ross Gallagher are Carrie Osman, CEO and founder of Cruxy, Ali Paterson, Editor of Fintech Finance, Amelie Arras, Marketing Director of Adastra Marketing, and Veronique Constans, Programme Manager at 11:FS. Listen here for the episode in full, stream it below or read on for extra insights.

“Digital is a small team sport” is a phrase we often use at 11:FS: you’ll hear us say it in keynotes, in pitches and on the podcast. But what do we really mean?

Following hot on the heels of International Women’s Day yesterday, we have some fantastic insights from some leading women in UK fintech. I spoke to Rachel Kent – Head of Global Financial Institutions Sector, Hogan Lovells; Wendy Jephson – Co-founder & Chief Behavioural Specialist, Nasdaq Sybenetix; Sophie Bialaszewski – Head of Innovation, Lloyds Banking Group, Adizah Tejani, Marketing Director at Token, Inc; and Min Teo – VP of Operations, Yoyo Wallet. Listen to the interviews in full on Fintech Insider here or stream them below.